Privacy Policy - Humkaunhai

1. Introduction

At humkaunhai.com, we are committed to protecting and respecting your privacy. Your trust is paramount to us, and we are fully dedicated to safeguarding your personal data in accordance with applicable data protection laws, including the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, disclose, and secure personal data and informs you of your rights and choices in relation to your personal information.

2. Scope of This Policy and Data Controller

This Privacy Policy applies to all users who access our website (humkaunhai.com) and its associated services. For the purposes of applicable data protection laws, humkaunhai.com is the data controller responsible for the processing of your personal data. We determine the purposes and manner in which your personal data is processed. If you have any questions or concerns about this policy, please contact us at [email protected].

3. Categories of Data We Process

We may process various categories of personal data, which includes the following:

a. Usage Data:
Includes information about how you use our website, such as your browser type, Internet Protocol (IP) address, pages visited, duration of visit, referral source, and session activities.

b. Account Data:
Information you voluntarily provide when creating an account such as name, postal address, email address, phone number, and login credentials.

c. Profile Data:
Includes your preferences, behavior on our site, past purchases, and feedback you choose to provide, helping us tailor your experience.

d. Communication Data:
Contains details of your correspondence with us, including inquiries, customer service requests, and other interactions via email or web forms.

e. Technical Data:
Involves data about your device including device type, hardware model, operating system, browser type, screen resolution, system configurations, and network identifiers.

f. Transaction Data:
Includes details about payments made, billing addresses, and delivery and order history.

g. Preference Data:
Covers your marketing and communication preferences, including consents provided for email notifications, newsletters, and favored product categories.

4. Legal Bases for Processing

We process personal data only when we have a legitimate legal basis to do so. These include:

– Performance of a Contract: To fulfill contractual obligations with users (e.g., account creation, transaction processing).
– Legitimate Interests: For operating and improving the website, fraud detection, and enhancing user experience, provided these do not override user rights.
– Consent: Where we specifically request your consent (e.g., for non-essential cookies or marketing).
– Legal Obligation: Where processing is necessary for compliance with applicable legal requirements.

5. Your Rights

Under the GDPR and CCPA, you have the following rights regarding your personal data:

– Right of Access: You may request confirmation and a copy of your personal data.
– Right to Rectification: You may request correction of inaccurate or incomplete data.
– Right to Erasure: Under certain conditions, you may request deletion of your personal data.
– Right to Restrict Processing: You may request the limitation of processing in certain circumstances.
– Right to Data Portability: You may receive your personal data in a structured format for transmission to another data controller.
– Right to Object: Where we process data based on legitimate interests or consent, you may object to such processing.

To exercise any of these rights, please contact us at [email protected].

6. Security Measures

We implement appropriate technical and organizational measures to ensure a high level of information security, including:

– Encryption of data during transmission and storage.
– Network firewalls and intrusion detection systems.
– Access controls and authentication protocols.
– Regular data backups and secure storage.
– Continuous staff training on data privacy and security.

7. International Transfers

We may transfer personal data outside of your jurisdiction, including to countries not deemed to have the same level of data protection as your own. Where such transfers occur, we ensure adequate protection via standard contractual clauses approved by the European Commission and other legally recognized mechanisms of international data transfer compliance.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Retention periods vary depending on the type of data:

– Usage Data: Kept for up to 24 months for analytical purposes.
– Account Data: Retained for as long as the account remains active and up to 5 years after deactivation.
– Transaction Data: Retained for at least 7 years for tax and compliance purposes.
– Communication and Preference Data: Retained for up to 3 years from the date of last interaction or until consent is withdrawn.

9. Cookie Policy

Our website uses cookies to enhance your browsing experience. These include:

– Essential Cookies: Necessary for core website functionality and security.
– Functional Cookies: Enable website personalization and remembering user preferences.
– Performance Cookies: Help us monitor site performance and improve navigation.
– Analytical Cookies: Collect usage statistics to enhance user experience and design.
– Marketing Cookies: Used to serve you with relevant advertising and content.

10. Cookie Management and Compliance

Upon your first visit to humkaunhai.com, you will be prompted with a cookie consent banner, allowing you to manage your cookie preferences. You may also withdraw or modify your consent at any time via the cookie settings link on our website. We comply with the GDPR regarding consent and logging of preferences and with CCPA’s opt-out and “Do Not Sell My Personal Information” mechanisms available on our site footer.

11. Children’s Privacy

We do not knowingly collect or solicit personal data from children under the age of 13. If you are under 13, please do not use our website or provide any information. If we become aware that personal data from a child under 13 has been collected, we will take steps to delete such information promptly. Parents or guardians who believe we may have collected data from their children may contact us at [email protected].

12. Policy Updates

This Privacy Policy may be updated from time to time to reflect changes to our data practices, legal obligations, or technological advancements. Any significant modifications will be communicated clearly on our website. Your continued use of humkaunhai.com after such changes constitutes acceptance of the updated policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Email: [email protected]

We remain committed to maintaining full compliance with global data protection regulations and fostering trust and transparency in all our interactions. Your privacy matters to us.